This Refund Policy applies to purchases made from Zip Queen Pty Ltd via our online store. References to “we”, “us” and “our” refer to Zip Queen Pty Ltd.
Cancellation
You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.
Returns
Our policy lasts 30 days from delivery. If 30 days have passed since you received your order, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
How to Start a Return
To initiate a return, please email us at info@zqoffroad.com.au with your request. Once your return is approved, we will send you:
- A prepaid return shipping label
- Step-by-step instructions for packaging and sending back your item
Important: We cannot accept any returned parcels without prior authorisation.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7–14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@zqoffroad.com.au.
Exchanges (if applicable)
Looking for a different product? The quickest solution is to place a new order, then return your original item following the return procedure outlined above.
Refunds
Upon receipt and inspection of your return, we will advise if your refund is approved. Approved refunds will be credited back to your original payment method within 10 business days.
Should you not receive your refund 15 business days after approval, please email us at info@zqoffroad.com.au